HIPAA Notice of Privacy Practices

Effective Date: 3/11/2026

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

This notice describes how hear.com, LLC (“hear.com,” “we,” “us”) may use and disclose your Protected Health Information for treatment, payment, or healthcare operations and for other purposes that are permitted or required by law. “Protected Health Information,” or “PHI,” is information about your past, present, or future physical or mental health condition, the provision of health care to you, or the past, present, or future payment for health care provided to you, but only if the information identifies you or there is a reasonable basis to believe that the information could be used to identify you.
Protected health information includes information of a person living or deceased (for a period of fifty years after the death).

This Notice also describes your right to access and control your Protected Health Information. Any hearing care professional authorized to enter your information into your record with hear.com and all employees, staff, and other members of our workforce will follow the terms of this Notice.

How we use and disclose your Protected Health Information

We can use and disclose Protected Health Information about you without your authorization for certain purposes such as:

For Treatment: We may use and disclose your Protected Health Information to another medical physician so that you can receive proper treatment. For example, we may use information received from your medical provider to ensure that you receive the correct hearing care device.

To Run hear.com: We can use and disclose your Protected Health Information to run our practice, improve your care, and contact you when necessary.

For Payment: We may use and disclose your Protected Health Information to obtain payment for services we provide to you. For example, we may contact your health insurance provider to determine whether your plan will pay a part of the cost of your hearing care device.

For Health Care Operations: We may use and disclose your Protected Health Information for our health care operations, as defined under applicable law, including conducting quality assessments and improvement activities, reviewing the competence of our health care professionals, conducting audits, business planning, and general administrative activities. Health care operations are necessary to run our company, maintain licensure, and make sure our customers receive quality information on services and products.

For Reasons of Public Health and Safety: We may use or disclose your Protected Health Information for purposes of public health and safety, for example:

Preventing disease
Helping with product recalls
Reporting adverse reactions to medications
Reporting suspected abuse, neglect, or domestic violence
Preventing or reducing a serious threat to anyone’s health or safety

For Research: We can use or share your Protected Health Information for health research.

To Comply with the Law: We may use or disclose your Protected Health Information if state or federal laws require it, including disclosures to the Department of Health and Human Services. We can disclose Protected Health Information about you in response to a court or administrative order, or in response to a subpoena.

To Address Workers’ Compensation, Law Enforcement, and other Government Requests: Such uses and disclosures may be for the following purposes:

For workers’ compensation claims
For law enforcement purposes or with a law enforcement official
With health oversight agencies for activities authorized by law.

Protected Health Information May be Subject to Re-Disclosure

When your Protected Health Information is disclosed, it may no longer be protected by HIPAA and may be subject to re-disclosure.

Additional Protections for Certain Categories of Protected Health Information

State or federal law may provide additional protection for specific types of Protected Health Information. For example, these laws may prohibit us from disclosing information related to HIV/AIDS, mental health, alcohol or substance abuse and genetic information without your authorization. In these situations, we will follow the more stringent requirements of the state or federal law.

Although we are not a substance use disorder treatment program subject to 42 CFR Part 2, we could receive substance use disorder treatment records from such programs. Such records, or testimony relaying the content of such records, will not be used or disclosed in civil, criminal, administrative, or legislative proceedings against you unless based on your written consent, or a court order after notice and an opportunity to be heard is provided to you and/or us, as provided in 42 CFR part 2. A court order authorizing use or disclosure must be accompanied by a subpoena or other legal requirement compelling disclosure before the requested record is used or disclosed.

Uses and disclosures that require your authorization

Except as stated above, we will not use or disclose your Protected Health Information unless we first receive written authorization from you. If you authorize us to use or disclose your Protected Health Information, you may revoke that authorization in writing at any time, by sending notice of your revocation to the contact details set out at the end of this Notice. To the extent that we have taken action in reliance on your authorization (for example, entered into an agreement to provide your Protected Health Information to a third party), you cannot revoke your authorization.

Your Rights Regarding Your Protected Health Information

You have the following rights regarding the Protected Health Information we maintain about you:

Right to inspect and copy: With certain exceptions, you have the right to inspect and/or copy of your Protected Health Information in a Designated Record Set (namely, medical records and billing records, or records used by us to make decisions about you). We will provide a copy or a summary of your health information, usually within 30 days of your request. We may charge a reasonable, cost-based fee.

Right to request an amendment: If you feel that the Protected Health Information we have about you is incorrect or incomplete, you may ask us to amend such information. You have the right to request an amendment for as long as the Protected Health Information is kept by or for hear.com in a Designated Record Set. If we deny your request, we will give you a written explanation of why we did not make the amendment and explain your rights.

Right to an accounting of disclosures: You have the right to receive a list of certain disclosures we have made of your Protected Health Information in the six years prior to your request. This list will not include every disclosure made, including those disclosures made for treatment, payment and health care operations purposes, or those disclosures made directly to you or with your consent. We will provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within a 12-month period.

Right to request restrictions: You have the right to request a restriction or limitation on the Protected Health Information we use or disclose about you for treatment, payment, or health care operations. We are not required to agree to your request, and we may deny your request if it would affect your care. If you request that we not disclose certain Protected Health Information to your health plan in relation to a disclosure for purposes of payment or health care operations not otherwise required by law and that Protected Health Information relates to a health care product or service for which we, otherwise, have received payment from you or on your behalf, and in full, then we must agree to your request.

Right to request confidential communications: You have the right to request to receive communications of Protected Health Information by alternative means or at alternative locations. If you wish to make such a request, you will need to give us details about how to contact you. You also will need to give us information as to how billing will be handled. We will honor reasonable requests. However, if we are unable to contact you using the requested means or locations, we may contact you using any information we have.

Right to be notified in the event of a breach: We will notify you if your Protected Health Information has been “breached,” which means that we or a business associate discover that there has been a breach of your unsecured Protected Health Information.

Right to receive a paper copy of this Notice: You have the right to receive a paper copy of this Notice. You may ask us to give you a paper copy of this Notice at any time, even if you have received the notice electronically. To obtain a paper copy, please contact us at the details set out at the end of this Notice.

Right to choose someone to act on your behalf: If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your Protected Health Information. We will make sure the person has this authority and can act for you before we take any action.

Right to file a complaint or concern: If you feel we have violated your rights, you may file a complaint by contacting us using the contact information at the end of this notice. You can also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting www.hhs.gov/ocr/privacy/hipaa/complaints/. You will not be retaliated against for making a complaint.

Our Responsibilities

We are required by law to maintain the privacy and security of your Protected Health Information, to provide individuals with notice of our legal duties and privacy practices, and to notify you if there is a breach of your unsecured Protected Health Information. We must follow the duties and privacy practices described in this Notice as currently in effect.

Changes to the Terms of this Notice and Contact Information

We may change the terms of this Notice, and the changes will apply to all Protected Health Information we have about you, including any such information that we created or received prior to issuing the revised notice. The new notice will be available upon request and on our website.

If you have questions or would like further information about this Notice, please call 720-410-9535, visit hear.com, or contact the address below:

hear.com Contact Details

396 Alhambra Circle, Suite 1200
Coral Gables, FL 33134